At EFORMX Digital Solutions Pvt. Ltd., we are committed to protecting the privacy, confidentiality and security of every user who interacts with our website, mobile applications or any service platform provided by us. This Privacy Policy explains how we collect, use, store, protect and manage your information in a lawful, transparent and secure manner.

This Privacy Policy applies to all individuals, customers, partners and visitors who access or use any services offered by EFORMX. By using our services, you agree to the terms described in this policy.

1. Information We Collect

We collect information necessary to deliver secure IT services, support customer queries and enable safe platform usage. The types of data we collect include:

A. Personal Identification Information

• Name
• Email address
• Phone number
• Address or location details (optional)

B. Identity Verification Information

For security, compliance and fraud-prevention purposes, we may collect identity details such as:

• Government-issued IDs (e.g., Aadhaar, PAN, etc.)
• Date of birth
• User photograph or identification proof

Aadhaar e-KYC: If Aadhaar-based e-KYC verification is performed, it is done strictly based on user consent and in accordance with applicable regulations. We do not store sensitive Aadhaar numbers unless legally required and fully encrypted.

C. Technical Information

• IP address
• Device type, OS and browser details
• Usage logs, timestamps and activity patterns
• Cookies and session information

D. Transaction & Service-Related Information

• Service usage history
• Payment details (processed securely through trusted gateways)
• Support requests and communication logs

2. How We Use Your Information

Your information is used strictly to provide secure, compliant and high-quality IT services. Primary purposes include:

• Providing and improving our IT services
• User identity verification and fraud prevention
• Compliance with legal and financial regulations
• Processing payments through secure gateways
• Responding to support queries and customer communication
• Enhancing user experience and platform security
• Maintaining audit logs and operational records

3. Aadhaar e-KYC & Identity Verification

EFORMX follows a responsible identity verification process. Aadhaar e-KYC or any identity proof is used only for:

• Confirming genuine user identity
• Preventing unauthorized usage
• Ensuring compliance with payment gateway policies
• Reducing fraud and risk for merchants

We never misuse or share Aadhaar data.

Verification is done through trusted, authorized verification partners and encrypted channels. Sensitive information is handled with strict security controls and limited access.

4. Payment Information

EFORMX does not store card details, UPI pins, banking passwords or financial credentials. All payments are processed through secure, PCI-DSS compliant payment gateways such as Cashfree, Razorpay, PayU, Paytm, etc.

We only receive payment confirmation and transaction status necessary for service delivery.

5. Data Storage & Security

We implement industry-standard security practices including:

• Encryption (at rest and in transit)
• Secure access-control mechanisms
• Multi-layer authentication
• Firewalls and intrusion monitoring
• Regular security audits and vulnerability checks
• Strict logging and monitoring of system activity

Personal information is stored only as long as required for legal, operational or service-related purposes.

6. Sharing of Information

EFORMX does not sell or rent any personal information. Information is shared only with:

• Payment gateways (for processing payments)
• Authorized verification partners (for KYC)
• Government authorities (only when legally required)
• Internal staff with restricted access (for support)

Every sharing event is logged and monitored to prevent misuse.

7. User Rights

All users have the right to:

• Request access to their data
• Request correction of inaccurate information
• Request deletion (where legally permitted)
• Withdraw consent for optional processing

Requests can be submitted to support@eformx.in.

8. Cookies Policy

We use cookies to enhance user experience, analyze traffic and improve performance. Users may disable cookies from their browser settings without affecting core services.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

10. Policy Updates

EFORMX may update this Privacy Policy as needed to comply with legal requirements or improve transparency. Changes will be posted on this page with the latest update date.

11. Contact Information

If you have any privacy-related concerns, reach us at:

Email: support@eformx.in

Phone: +91 72750 04901

Address: No 03, Taus Chauraha, Near SS Marriage Lawn, Sarsaul, Kanpur Nagar – 209402, Uttar Pradesh

Last Updated: January 2025